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23%     1.0   Describe the Features and Functionality of the Cisco Unified CCE Solution

11%     2.0   Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution

 

 

Exam Code: 600-455

Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED) for Validating Knowledge
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600-455 Reliable Practice Questions Download Total Q&A: 70 Questions and Answers
Last Update: 01-18,2017

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Exam Code: 300-360
Exam Name: Designing Cisco Wireless Enterprise Networks
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300-360 Latest Study Questions Ppt Total Q&A: 60 Questions and Answers
Last Update: 01-18,2017

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NO.1 Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
A. They extend and connect.
B. An additional voice gateway is required for Silent Monitoring.
C. They perform call control features (example: Hold/Conference/Transfer) only from the agent
desktop.
D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.
Answer: B,C

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NO.2 Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the
Courtesy Callback feature?
A. BillingQueue, Callback Engine, CallbackEntry
B. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
C. BillingQueue, CallbackEntry, CallbackWait
D. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
E. Billing, CallbackEntry, CallbackWait
F. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
Answer: C

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